1616 Privacy Policy — User Data Protection
Your privacy is our priority. This page explains how the 1616 platform collects, uses, stores, and protects your personal information.
Effective date: 1 January 2026
Information We Collect
1616 collects various types of information from users in order to provide a secure, seamless, and personalised experience. The types of information collected include:
Account Information
During registration, we collect your full name, email address, phone number, date of birth, and any identity verification information required. This information is used to verify your identity and ensure the security of your account on the 1616 platform.
Device & Browser Information
We automatically collect technical data related to the device you use, including device type, operating system, browser type and version, IP address, time zone, and information about how you interact with our platform. This data helps us identify technical issues and improve platform performance.
Payment Information
All financial transactions on the 1616 platform are processed in Malaysian Ringgit (RM / MYR). We collect information related to the payment methods you use, such as bank account numbers for withdrawal verification and transaction records. Credit or debit card details are not stored directly on our servers — all transactions are processed through trusted, secure third-party payment providers.
Usage Data & Cookies
We record your activity within the platform, including games played, bets placed, session duration, pages visited, and interactions with platform features. This data is used to improve the user experience and deliver better customer support.
How We Use Your Information
1616 uses the information collected solely for legitimate purposes directly related to the delivery of our services. The primary purposes include:
- Account management: Processing registrations, verifying identities, and securely managing your user profile.
- Transaction processing: Handling deposits, withdrawals, and other financial transactions on the 1616 platform in MYR.
- Legal compliance: To comply with legal requirements relating to anti-money laundering, age verification, and other applicable regulations in Malaysia.
- Platform upgrades: Analysing usage patterns to improve platform design, performance, and functionality.
- Service communications: Sending important notifications relating to your account, transactions, platform updates, and relevant promotional information (where you have consented to receive them).
- Fraud prevention: Detecting and investigating suspicious activity to protect users and the integrity of the platform.
We do not use your data for any purposes beyond those stated here without your prior consent.
Cookies, Tracking & Similar Technologies
1616 uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our platform.
Types of Cookies Used
- Essential cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
- Performance cookies: Collects data on how users interact with the platform, helping us identify the most visited pages and any technical issues.
- Functional cookies: Remembering your preferences and settings, such as language and region, to deliver a more personalised experience.
You can manage or disable cookies through your web browser settings at any time. However, some platform features may be affected if essential cookies are disabled.
Data Storage, Security & Third-Party Sharing
Storage & Security
Your data is stored on secure servers using industry-standard SSL (Secure Socket Layer) encryption. 1616 enforces strict access controls, ensuring that only authorised personnel can access users' personal data, and only where necessary to carry out their official duties.
We retain your personal information for as long as necessary to fulfil the purposes described in this privacy policy, or as required by applicable law. Once the information is no longer needed, it will be securely deleted or anonymised.
Sharing with Third Parties
1616 does not sell, rent, or disclose your personal information to third parties for marketing purposes without your consent. However, we may share your information in the following circumstances:
- Service providers: Payment providers, identity verification platforms, and technical service providers that assist us in operating the platform, all bound by strict confidentiality agreements.
- Legal requirements: Where required by law, court order, or relevant regulatory authorities in Malaysia.
- Rights protection: To prevent fraud, protect user safety, or enforce the 1616 platform's terms of use.
User Rights, Policy Changes & How to Contact Us
Your Rights as a User
As a 1616 platform user, you have the following rights regarding your personal data:
- Right of access: You may request a copy of the personal information we hold about you.
- Right to rectification: You may request corrections to inaccurate or incomplete information in your account via your profile settings or by contacting our customer support.
- Right to erasure: In certain circumstances, you may request the deletion of your personal data, subject to data retention requirements prescribed by law.
- Right to object: You may opt out of having your data processed for direct marketing purposes at any time.
Changes to This Privacy Policy
1616 reserves the right to update or amend this privacy policy from time to time to reflect changes in our practices or legal requirements. You will be notified of any material changes via in-platform notifications or email. Continued use of the platform after such changes take effect will be considered your acceptance of the updated policy.
How to Contact Us
If you have any questions, concerns, or wish to exercise your rights under this privacy policy, please reach out to the 1616 customer support team by email at: [email protected]
You may also visit our FAQ us for answers to frequently asked questions about platform data privacy and security.
Need More Help?
Contact the 1616 platform support team or visit our FAQ page for more information on privacy, account security, and data protection.